File a complaint
It is important to check your royalty payments from Koda and NCB regularly. If you notice any discrepancies in your payment, missing payments, or errors in a work registration, please file a complaint through My Koda.
You can file a complaint about a missing payment after the expected distribution date. Here are the payment timelines for selected distribution areas:
- TV - Approximately 3 months after your performance on TV 2, DR, or other major television stations
- Radio - About 3 months after your performance on a nationwide channel
- Concert - About 5 months after you have submitted your concert report
- Music streaming - Approximately 6 months after your music has been streamed or downloaded. For complaints regarding streaming services, there is generally a minimum threshold of 10,000 streams before we can accept a complaint, and documentation showing the number of streams must be attached.
- International performances and plays- Approximately 1 year after your music is used internationally
- Physical releases - Paid out semi-annually in June (typically for the second half of the previous year) and in December (typically for the first half)
How to file a complaint - what we need from you
- Where and when the music was performed or released.
- Which work(s) the complaint pertains to.
- As many details as possible about the venue, title of the broadcast, number of streams, artist, release information, and any other documentation.
You may keep track of your complaint in the Complaint overview at My Koda. This is also where you can see if others have filed a complaint for one of your works.
Videoguide to file a complaint (in Danish)
Remember to check your payment
When you receive a payment from Koda, it is your responsibility to ensure it is correct.
Mistakes happen
Koda distributes millions to rights holders in Denmark and abroad. Before this can happen, the money Koda receives from its customers and from abroad is allocated based on information about the works and their usage.
It is a complex task, and therefore mistakes can happen – both human and system errors – which means you might not receive the exact right amount.
Is your payment correct?
Inaccuracies or mistakes are either spotted by you, noticing a mistake in your payment, or by Koda, who finds an inaccuracy during post-processing and auditing.
What does Koda do next?
When Koda becomes aware of a mistake it is corrected, and the rights holder who received too little is paid the correct amount.
When someone has been underpaid, others have been overpaid, and vice versa. This means that the rights holder who received too much will have their future payments adjusted so that the excess is returned to Koda and then on to the correct member. Otherwise, correcting the underpayment would affect all other Koda members.
Do you have to pay back?
It is unfortunate if you have been overpaid by mistake. However, only in very special cases, where it is completely obvious – to you as well – that too much has been paid out, will Koda ask for a total repayment. Usually, Koda will adjust the payment by reducing future royalty payments, similar to recouping an advance from a music publisher or label.
Any questions?
At member services we are ready to assist you. Give us a call at +45 33 30 63 20 Monday to Thursday from 9 AM to 4 PM and Friday from 9 AM to 3 PM. You may also reach us via email and we will try to get back to you the same day.
[email protected]